1. Made-to-Order Products

All stamps and embossers are made to order. Due to the custom nature of these products, all sales are final and non-returnable.

2. Artwork Approval

Customers are responsible for reviewing and approving artwork before production.

Once artwork is approved and manufacturing begins, the item cannot be changed, remade, or refunded without placing a new order.

3. Product Variations & Craftsmanship

Each stamp and embosser is individually produced. While we maintain high standards and strive for exceptional quality, minor variations in impression, alignment, pressure, or finish may occur.

These small differences are normal and part of the unique nature of handcrafted and mechanical production. Exact duplication from one order to the next cannot be guaranteed.

4. Artwork Assistance

We will make reasonable efforts to correct artwork if the fix is quick and straightforward.

If there is an issue with the submitted artwork, we will contact the customer for clarification or correction.

For customers who purchase design services, a minimum design fee applies. If the requested work exceeds typical stamp or embosser layout needs, additional charges may apply. Customers will be notified before any extra fees are billed.

5. Payment & Credit Card Information

We do not store complete credit card data. Payment information is securely transmitted directly to our payment processor.

If a customer opts to save a card for future use, only the last four digits are retained for reference.

6. Shipping Limitations

We currently ship only within the contiguous United States.

If you need an order shipped outside this region, please contact us directly to discuss options.

7. Bulk Orders & Dealer Pricing

For large-volume orders or dealer/wholesale pricing inquiries, please contact us for a custom quote.

8. Credit Accounts

Any line of credit extended by us is offered at our discretion. We reserve the right to modify, suspend, or revoke credit at any time for any reason, especially in cases of late or non-payment.

9. Website Use & Availability

We make every effort to keep the website available, secure, and functioning correctly. However, we do not guarantee uninterrupted operation or error-free performance.

Use of this website is at your own risk, and we are not liable for any interruptions, delays, or damages resulting from website performance.

10. Liability Disclaimer

Our liability is limited to repairing or remaking the product. No additional damages or claims may be pursued.

11. Agreement

By purchasing from our website, customers acknowledge and agree to these Terms & Conditions and all posted policies.

Privacy Policy

1. Information We Collect

We collect only the information necessary to process orders, verify tax-exempt status (when applicable), and provide customer support. This may include your name, address, email, phone number, uploaded files, and order details.

2. Payment Information

We do not store full credit card numbers.

All payments are processed securely through our payment processor.

If you choose to save your card for future use, only the last four digits and expiration date are visible for reference.

3. Use of Information

Your information is used solely for:

Fulfilling and shipping orders
Contacting you regarding artwork approval or order issues
Processing payments and verifying tax-exempt documentation
Providing customer support
Improving website performance and user experience

We do not sell or share your information with third parties except as required to complete your order (shipping carriers, payment processors, etc.).

4. Account Security

You are responsible for maintaining the confidentiality of your account login information. Please notify us immediately if you suspect unauthorized access.

5. Cookies & Website Tracking

We may use cookies and standard analytics tools to improve website functionality and performance. You may adjust your browser settings to limit or block cookies if desired.

6. Contact

If you have any questions about your privacy or data use, please contact us directly.

Refund Policy

1. Custom Products

All stamps and embossers are custom-made. For this reason, all sales are final, and we cannot accept returns or offer refunds once production has begun.

2. Artwork Approval Requirement

Customers must approve artwork before production. Once approved:

No changes can be made
No remakes can be issued
A new order must be placed for any modifications

3. Production Variations

Minor variations in impression, pressure, alignment, or appearance are normal and are not considered defects. Each product is unique due to the nature of stamp and embosser production.

4. Incorrect or Damaged Items

If an item arrives damaged in transit or you believe there was a production error not related to normal variation:

Contact us within 7 days of delivery
Include photos and a description of the issue

We will evaluate the case and determine whether a replacement is appropriate.

5. Design Services

Design fees are non-refundable.

If a design request exceeds the included minimum fee, you will be notified before additional charges are applied.

Shipping Policy

1. Order Processing Time

Most orders begin production shortly after artwork approval.

Processing time varies depending on product type, workload, and design complexity. We will communicate if additional artwork clarification is needed.

2. Shipping Regions

We currently ship only to the contiguous United States.

For Alaska, Hawaii, U.S. territories, APO/FPO, or international orders, please call us to discuss options.

3. Shipping Methods

We use standard carriers such as USPS, UPS, or FedEx.

Tracking information is provided when available. Delivery times are estimates and not guaranteed.

4. Lost or Delayed Packages

Once an order has shipped, delivery is the responsibility of the carrier.

If a package is lost or delayed:

Contact us, and we will help initiate a claim when appropriate
Replacement decisions are handled on a case-by-case basis

5. Bulk Orders

Large-volume or dealer orders may require extended production or custom shipping arrangements. Please contact us for scheduling and pricing.

Tax-Exempt Policy

1. Eligibility

Customers wishing to make tax-exempt purchases must provide valid documentation proving their exemption status. Accepted documentation may include:

State-issued tax exemption certificates
Resale certificates
EIN or Tax-Exempt ID, as applicable

Tax exemption laws vary by state, and it is the customer’s responsibility to ensure their documentation is valid for the type of purchase being made.

2. Documentation Requirements

To claim tax-exempt status, customers must:

Create an account and log in (guest orders cannot be tax-exempt).
Upload a current, valid exemption certificate.
Enter their EIN or Tax-Exempt ID within the My Account section.

Orders placed without complete documentation will automatically include sales tax.

3. Verification Process

All tax-exempt submissions are reviewed before an order is processed.

If documentation is missing, expired, or invalid:

We will contact the customer for correction
The order may be delayed
Taxes may be added to the order total

We reserve the right to deny tax-exempt status if the provided documentation does not meet state requirements.

4. Retroactive Adjustments

If we discover—at any time—that a customer was not legally eligible for tax exemption:

We may issue an adjusted invoice
The customer agrees to pay the outstanding tax amount in full upon notice

This applies even if the order was initially processed without tax due to missing, unclear, or mistakenly accepted documentation.

5. Ongoing Compliance

Customers are responsible for keeping their tax-exempt information up to date.

Expired, revoked, or outdated certificates must be replaced immediately to continue receiving tax-exempt purchasing privileges.

6. Misuse of Tax Exemption

Submitting false or fraudulent tax exemption information may:

Result in revocation of tax-exempt privileges
Trigger additional charges
Lead to account suspension
Be reported to state authorities when required by law

Design Services Agreement

1. Scope of Design Services

Design services are offered to assist customers in preparing artwork suitable for stamps, embossers, and related products. Services may include:

Redrawing or cleaning up submitted artwork
Adjusting layout for production requirements
Creating simple designs based on customer instructions

Design services do not include complex illustrations, branding packages, or extensive revisions unless otherwise agreed.

2. Minimum Design Fee

All design services are subject to a minimum design fee, billed at the time of service.

This fee covers typical artwork preparation for standard stamp or embosser orders.

3. Additional Charges

If a design request requires work beyond what is included in the minimum fee—such as detailed illustration, multiple iterations, or extensive customization—we may charge additional fees.

Customers will be notified before any additional charges are incurred.

4. Customer Responsibility

Customers must review and approve all design proofs before production.

Approval confirms that the artwork is accurate and ready for manufacturing.

Once approved:

The product cannot be changed or remade
A new order is required for any adjustments

5. Ownership & Usage Rights

Customers retain rights to artwork they submit.
Artwork created by our design team for stamp or embosser production is licensed for use exclusively for that product unless otherwise agreed in writing.
We may retain copies of the final design for record-keeping and reproduction purposes.

6. Turnaround Times

Design turnaround varies based on workload, complexity, and communication responsiveness.

We make reasonable efforts to complete designs promptly, but no specific completion timeline is guaranteed unless explicitly stated.

7. Limitations

Design services aim to produce artwork optimized for stamp or embosser production. Certain elements—such as extremely fine lines, highly detailed textures, or very small text—may not reproduce well.

We will advise when adjustments are necessary, but final approval remains the customer’s responsibility.

8. No Refunds

All design service fees, including additional charges for extended work, are non-refundable, even if the customer chooses not to proceed with ordering a physical product.